Help

About SiteNear

What services does SiteNear provide?

"Welcome to SiteNear, the premier solution for creating, updating, and developing intranet websites tailored specifically for your business needs. We offer a seamless and efficient platform that not only supports the development of private, secure intranet sites but also enables the effortless launch of public business pages. Our all-in-one service includes: Intranet Website Creation: Build a customized, secure intranet site that enhances internal communication, collaboration, and productivity. Our user-friendly tools make it easy to implement a site that fits your company’s unique needs and culture. Website Updates & Development: Keep your intranet site up-to-date with the latest features and content. Our platform allows for easy updates and continuous development to ensure your site evolves alongside your business. Public Business Pages: Expand your online presence with professional, engaging public business pages. Our streamlined process makes it simple to launch a public-facing site that showcases your products, services, and brand. Hosting Services: Enjoy reliable and secure hosting for both your intranet and public websites on our platform. With 24/7 monitoring and support, you can trust that your sites are always up and running smoothly."

Why choose SiteNear?

"User-Friendly Interface: Our intuitive design tools make website creation and management accessible, even for those without any technical expertise. Customization: Tailor your websites to reflect your brand identity and meet specific business requirements. Security: Robust security features ensure that your intranet remains private and protected. Support: Our dedicated support team is always available to assist you with any questions or issues. Transform your business’s online presence with SiteNear. Create, update, and develop your intranet and public websites effortlessly, all in one place. Get started today and experience the difference!."

What is a Premium Membership and how can I get one?

"A Premium Membership is a paid subscription that offers several exclusive benefits: - Exclusive access to Premium Sites - Launch Premium Sites with customized domains - Upload and manage many sites in a single file and organize sites in groups - Expanded editing capabilities for features and categories - AD-free experience on all your sites for your customers To upgrade to a Premium Membership: 1. Click the account field in the upper right corner 2. Select the 'Web Wallet' button from the menu 3. Choose 'Premium options' 4. In the left sidebar, find the 'Premium Membership' menu 5. Select your desired membership plan Premium Membership enhances your SiteNear experience, giving you more control over your sites and a smoother user interface. Consider your usage and needs to choose the plan that best suits you."

Getting Started

Can I add a new site of my own?

"You sure can! Here's how to add a new site: 1. Open the map view in SiteNear 2. Click on the '+' icon 3. Fill out the 'Add Site' information form 4. Click the submit button Important notes: - Adding a site automatically make you the owner of the site - Adding a site automatically make the site a delisted site and users you add to the whitelist will be authorized to access the site - The site can be launched to make it a publicly visible business page Always ensure the information you provide is accurate and up-to-date."

How to launch a site?

"To launch a site: 1. Go to your site's page on SiteNear 2. Click the menu icon (⋮ or ☰) 3. Click Launch. 4. Select a way to veirfy your ownership of the site. 5. Once the ownership is verified, the site will be launched. "

What are the benefits of claiming a site?

"Claiming your site on SiteNear gives you control over your business profile. You can manage crucial information that users see, including: - Site description - Featured images - Opening hours - Business features - Categories - Contact details - Other essential business information This allows you to ensure your listing is accurate, up-to-date, and showcases your business effectively to potential customers."

How can I claim a site?

"Claiming a site on SiteNear is simple! Follow these steps: 1. Go to your site's homepage on SiteNear 2. Click the 'Claim' button 3. Choose one of two claim methods: • Manual claim: - Upload certificates and other necessary documents - Provide proof of site ownership • Automatic claim: - Verify that you own the Wi-Fi network used at the site Select the method that best suits your situation to establish your ownership and manage your site's information on SiteNear."

Managing Your Site

Is there a free trial period for new sites?

"Yes, each new site has a 60-day free trial period. During this time, you won't be charged for extra categories, features, or whitelist users beyond the free tier limits."

How can I make changes to my site?

"Editing your site on SiteNear is easy. Follow these steps: 1. Go to Account -> My Sites 2. Select the site you want to modify 3. Click the three dots (⋮) in the top right corner 4. Choose 'Edit Site' From here, you can: - Edit existing categories and features - Add new categories and features - Update your site's name - Change featured photos - Modify important contact details - And much more! Note: Adding more features or categories beyond the initial limit requires a maintenance fee. This process allows you to keep your site information up-to-date and comprehensive, ensuring visitors have the most accurate details about your business."

In what ways can I manage my site?

"SiteNear offers site owners a wide range of management options. As a site owner, you can: - Control visibility: Delist or publish your site - Manage access: Add users to whitelist or blacklist - Adjust privacy settings: Define who can see your site - Transfer ownership: Pass control to another user - And much more! To manage your site: 1. Go to Account/View 2. Select My Sites 3. Click on your site to go to your site's page on SiteNear 4. Click the menu icon (⋮ or ☰) 5. Choose either 'Manage Site' or 'Manage Users' These tools give you full control over your site's presence and accessibility on SiteNear, allowing you to tailor it to your specific needs and preferences."

Can I edit a site after it has been launched?

"To edit a site you will first need to delist the site. 1. Go to your site's page on SiteNear 2. Click the menu icon (⋮ or ☰) 3. Click Delist. "

How can I add many features and categories?

"Adding multiple features and categories to your site involves two steps: 1. Upgrade your account: • Pay a maintenance fee to increase your limit • This gives you access to premium services 2. Bulk upload via Excel file: • Go to your site's page • Click 'Features' -> 'Add new feature' • In the new feature menu, find the 'Upload Excel File' field • Upload your prepared Excel file containing multiple features and categories Note: Ensure your Excel file is formatted correctly with all necessary information for each feature or category. If you need help with the file format, contact SiteNear support. This method allows you to efficiently add numerous features and categories at once, saving time compared to manual entry."

How do I publish a news report for my site?

"Publishing news reports is easy with SiteNear's unique News Release feature. Follow these steps: 1. Click 'News' or 'My Releases' 2. Click the + icon in the top right corner to open the Release News dialog 3. Check 'Site News' and select the site you're releasing the news for 4. Enter information for this news item and click 'Submit' Once submitted, the news will be released, and your customers will be able to see your news releases in the News section of your site."

How often should I update my site information?

"Keeping your site information up-to-date is crucial for providing value to your customers. Here are some guidelines: 1. Regular review: Check your site information at least once a month to ensure accuracy. 2. Immediate updates: Make changes right away for: • Address or contact information changes • Major changes in services or products • New hours of operation • Temporary closures or special events 3. Seasonal updates: Adjust information for seasonal changes, such as holiday hours or seasonal offerings. 4. News and promotions: Add these as they occur to keep your site fresh and engaging. 5. Photos and media: Update at least quarterly to showcase current conditions. 6. User feedback: Address any inaccuracies pointed out by users promptly. Remember, frequently updated sites tend to attract more visitors. Set reminders to review your site regularly, ensuring it always provides the most current and valuable information to your users."

Premium Sites

What is a Premium Site and how do you enable a Premium Site?

"A Premium Site is one that displays only content from your own site, without any SiteNear logo or attribution. You can select a unique URL for your Premium Site and use your own custom domain (e.g., http://example.com). To enable your Premium Site, subscribe to the Premium Membership: 1. Click 'Web Wallet' 2. Click 'Premium' 3. Select your desired subscription duration and complete the payment Once you're a premium member, follow these steps for the site you want to upgrade: 1. Click the menu icon (⋮ or ☰) 2. Click 'Options' 3. Select 'Enable premium features' 4. Configure premium features for your site 5. Enter your custom domain (e.g., http://example.com) if needed and submit. Remember to launch your site if you want it to be accessible from your custom domain."

How should I configure the custom domain for my Premium Site?

" To configure a custom domain for your Premium Site, follow these steps: 1. Access site settings: • Click the menu icon (⋮ or ☰) for the site you want to upgrade • Select 'Options' 2. Locate Premium Features: • Find the 'Premium Feature' section in the Options menu • Follow the instructions on the Premium Feature section to update your DNS records with your domain registrar like GoDaddy.com or domain.com. If you need assistance during this process, don't hesitate to contact our support team for additional help."

Costs and Billing

What is included in the free tier for SiteNear sites?

"The free tier for SiteNear sites includes: - Unlimited free sites - 1 category per site - 3 features combined per site - 500 whitelisted users per site You can create as many free sites as you need within these limits."

How often am I billed for my SiteNear services?

"Your billing date is fixed and occurs monthly. This date is set when you sign up and generate your first bill. Your subsequent bills will be generated on the same date each month."

What are the costs for exceeding the free tier limits?

"If you exceed the free tier limits, the following charges apply per site, per day: - $0.01 per additional category - $0.005 per additional feature - $0.001 per additional user in the whitelist These charges are calculated daily and billed on your monthly billing date."

What is a Premium Site and how much does it cost?

"A Premium Site offers enhanced services and visibility. The annual fee for a Premium Site is $20. - Days when the site is not launched or when the user account is frozen are excluded. - There's a 60-day free trial period for Premium Sites."

What happens if I do not pay my invoice on time?

"There's a 60-day grace period for paying invoices. If your wallet balance remains negative for 60 days, all your sites will be frozen. While frozen, you can still see and edit your sites in 'My Sites', but they won't be visible or accessible to others until you bring your balance back to $0 or positive."

What is the security deposit and when is it required?

"A $50 security deposit is one way to prove ownership when launching a site and making it publicly visible. This deposit is fully refunded to your Web Wallet credit when the site is delisted. Alternatively, you can upload documents to prove ownership instead of paying the deposit."

Referral Program

What is the Referral Reward?

"The Referral Reward is an incentive we offer for bringing new customers to our services. Here's how it works: 1. When a new user signs up using your unique referral link within a month, they become your follower. 2. This qualifies you to claim the Referral Reward for that month. 3. You must claim your reward before the monthly deadline. Important: Remember to click the 'Claim Reward' button before it expires to receive your incentive."

How much is the Referral Reward and is it unlimited?

"The Referral Reward has no limit in any month. Its value is directly tied to the number of followers you've successfully attracted over time. The reward consists of two parts: 1. 10% of the service usage fees in this month from all your accumulated referrals. 2. 30% of the referral rewards in this month earned by all your accumulated referrals. This structure allows your potential earnings to grow as your referral network expands. The more active referrals you have, and the more they refer others, the higher your potential reward."

How can I gain more followers and earn more Referral Rewards?

"To increase your followers and potential Referral Rewards: 1. Share your unique referral link: - Find it on the Web Wallet page - Or use the 'Share' button on any site page to generate a custom poster with a QR code 2. Promote your link: - Share it with friends, family, and potential followers - Post it on social media or relevant forums - Use the custom poster to attract attention visually 3. Build your network: - The more followers you attract over time, the higher your potential monthly Referral Reward - Active referrals can lead to compound growth as they may also refer others Remember, consistent sharing and networking are key to expanding your follower base and maximizing your rewards."

Using SiteNear

Can I only see sites that are near my current location?

"No, SiteNear allows you to discover sites anywhere, anytime. Here's how to explore sites in other locations: 1. Open the map feature in SiteNear 2. Navigate to your desired location on the map 3. Click on the location 4. View all sites near that area This feature enables you to: - Plan trips to new places - Explore businesses in different cities or countries - Discover sites of interest in any location, regardless of where you are Remember, you're not limited to your current location - the world is at your fingertips with SiteNear's map feature!"

Can I edit a site that is not mine?

"No, you cannot edit a site that belongs to someone else. You can only edit a site if: 1. The site has not been claimed by anyone yet 2. You are the verified owner of the site This policy ensures that: - Site information remains accurate and controlled by rightful owners - Users can trust the information they see on SiteNear - Site owners have full control over their business representation If you notice incorrect information on a site you don't own, you can report it to SiteNear for review."

How can I add a site or listed item to my Favorites list for easier access in the future?

"To add a site or item to your Favorites list: 1. Locate the heart icon at the top right of the site or item 2. Click the heart icon The site or item will be added to your Favorites list immediately. To view your Favorites later: 1. Click 'Favorites' in the header menu 2. Browse your saved sites and items This feature allows quick access to your preferred content in the future."

Can I still find information about a site if I do not know its full name?

"You sure can! SiteNear's search function is flexible and user-friendly: - Use the search field to look up sites using various keywords - Try searching with: - Partial site names - Location details (city, street, neighborhood) - Type of business or service - Notable features or characteristics Tips for effective searching: 1. Start with broader terms and narrow down as needed 2. Use multiple keywords to refine your search 3. Check spelling if you're not getting expected results Remember, the more information you can provide, even if incomplete, the better your search results will be."

Content Guidelines and Reporting

Are there any restrictions on the content I can add to my site?

"Yes, there are some restrictions on the content you can add to your site on SiteNear. While we encourage creativity and diverse content, we have guidelines to ensure a safe and respectful environment for all users: Prohibited content: Any illegal, pornographic, or explicitly violent content is strictly forbidden. Copyright compliance: Ensure all content you add is either original or you have the right to use it. Avoid copyright infringement. Accuracy: Information should be factual and up-to-date. Misleading or false information is not allowed. Hate speech and discrimination: Content that promotes hate, discrimination, or intolerance based on race, ethnicity, religion, gender, sexual orientation, or any other protected characteristic is not permitted. Personal information: Do not share others' personal information without their consent. Spam and promotional content: Excessive self-promotion or spam is discouraged. Focus on providing valuable information to users. Appropriate language: Use family-friendly language and avoid excessive profanity. Relevance: Content should be relevant to the site's purpose and category. Respect for others: Avoid content that harasses, bullies, or unfairly targets other users or businesses. Legal compliance: Ensure your content complies with all applicable local and international laws. We reserve the right to remove content that violates these guidelines or to suspend accounts that repeatedly disregard these rules. "

I found a site which is misleading/inappropriate. How can I report it?

"We appreciate your help in keeping SiteNear a positive platform. To report a misleading or inappropriate site: 1. Select the site you want to report 2. Click on the menu icon (⋮ or ☰) 3. Choose 'Report' 4. Write your reasons for reporting the site 5. Click the 'Report' button to submit Important notes: - Provide clear, specific reasons for your report - Our team will review all reports thoroughly - Action will be taken if the site violates our guidelines Thank you for helping maintain the quality and integrity of SiteNear. Your vigilance ensures a better experience for all users."

Advanced Features

I want to create many sites. Is there an easy way for me to do it?

"Yes! You can create multiple sites by uploading a single file. This feature is available exclusively to Premium Members. To create multiple sites: 1. Navigate to the Homepage or My Sites page 2. Click the '+' icon in the top right corner 3. Select the 'Upload Sites' option at the bottom of the editing section 4. Choose your file and click 'Submit' to create your sites This streamlined process allows you to efficiently set up multiple sites at once."

Site Ownership and Transfer

How do I transfer the ownership of my site to another user?

"Transferring site ownership on SiteNear is straightforward: 1. Go to Account/View 2. Select My Sites 3. Choose the site you want to transfer 4. Click Manage Site 5. Select 'Transfer Ownership' In the transfer ownership window, you can: - Transfer to another user: - Enter the new owner's user ID - Provide their contact details - Disclaim ownership: - Choose this option to relinquish control without assigning a new owner Note: Ensure you have the correct user ID and contact information of the new owner before initiating the transfer. Once completed, you will no longer have management rights to the site."

How long does a site transfer request remain active?

"When you request to transfer your site to another user, the request remains active for 14 days. If unanswered within this period, the request will be automatically removed."

What can I do if another user has claimed my site?

"If your site has been claimed by another user, you can request ownership through the SiteNear website: 1. Go to your site's page on SiteNear 2. Click the menu icon (⋮ or ☰) 3. Select 'About' 4. In the 'Request Ownership' window, submit your claim Important notes: - Provide clear evidence of your ownership to support your claim - SiteNear will review your request and may contact both parties for verification If your claim is valid, SiteNear will assist in transferring the ownership to you. "

Account Management

What happens if I want to remove my site from SiteNear?

"If you wish to remove your site from SiteNear, you can do so at any time. Here's what you need to know: 1. Deletion process: • Select the site you want to remove • Click the menu icon (⋮ or ☰) • Choose 'Options' • Scroll to the bottom and click 'Delete' 2. Consequences: • Deletion is permanent and cannot be undone • All site data, content, and associated information will be removed • Your site will immediately become unavailable to all users 3. Important considerations: • Consider backing up any important data before deletion • If you just want your site to be not visible to others, consider using the 'Delist' option instead."